Return & Refund Policy
Return & Refund Policy
At BUYBUYBUY, your satisfaction is our priority. Please read our return and refund policy carefully before making a purchase.
Return Window
We accept returns within 30 days of the delivery date. Items must be unused, unwashed, and in their original packaging with all tags attached.
Non-Returnable Items
The following items cannot be returned:
- Items marked as final sale
- Underwear, swimwear, and intimate apparel (for hygiene reasons)
- Items that have been worn, washed, or altered
- Items without original packaging or tags
How to Initiate a Return
To start a return, please contact us at mollyshoptk@gmail.com with:
- Your order number
- The item(s) you wish to return
- The reason for the return
- Photos of the item (required for damaged or incorrect items)
Our team will respond within 48 business hours with return instructions.
Refunds
Once your return is received and inspected, we will notify you of the approval or rejection of your refund. If approved, your refund will be processed to your original payment method within 5-10 business days.
Damaged or Incorrect Items
If you received a damaged, defective, or incorrect item, please contact us within 7 days of delivery. We will arrange a replacement or full refund at no cost to you.
Return Shipping
Customers are responsible for return shipping costs unless the return is due to our error (wrong item, defective product).
Questions?
Contact us at mollyshoptk@gmail.com — we're happy to help.